Cuban Stainless Steal Necklace

Return/Exchange Window: Within 7 days of receiving your order.

2. Eligible Reasons:

Wrong item delivered

Damaged or defective item received

Size or color mismatch (for fashion items)

3. Conditions:

Item must be unused, unwashed, and in original packaging

Tags and labels must be intact

Proof of purchase (order ID or invoice) is required

Note: Personalized, intimate, or hygiene items are non-returnable unless damaged.

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🔁 Exchange Process

1. Contact us via WhatsApp or Email within 7 days of receiving the order.

2. Mention the reason and share clear pictures of the product (if damaged or incorrect).

3. Our team will verify and arrange pickup or guide you for courier return.

4. Once we receive the returned item, we’ll dispatch the replacement within 2–5 working days.

Customer bears return shipping cost, unless the fault is from our side.

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💰 Refund Policy

We offer refunds only in the following cases:

Product out of stock after payment

Order canceled before shipping

Item is damaged or faulty and not replaceable

Refunds will be processed through bank transfer, JazzCash, or Easypaisa within 5–7 working days after confirmation.

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⚠️ Non-Returnable Items

Items bought on clearance or flash sales

Personal care, undergarments, or hygiene-sensitive products

Items damaged due to customer negligence